This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.fluffflickwand.com (the “Site”). We are dedicated to maintaining the privacy, confidentiality, and alignment of consumer data under applicable legal frameworks.
1. Data Controller
For the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (EU GDPR), the data controller responsible for your personal information is:
- Company Name: THE POP UP PET SHOP LTD
- Company Registration Number: 14356433
- Registered Office Address: Dunroamin Knaplock Lane, Coultings, Nr Fiddington, Somerset, TA5 1JW, United Kingdom
- Official Correspondence Email: wand@fluffflickwand.com
- Direct Telephone: +44 1278652270
2. Personal Information We Collect
When you interact with our Site, we collect certain categories of information necessary to fulfill transactional obligations and improve platform utility:
- Device Information: When you browse the Site, we automatically collect details about your web browser, IP address, time zone, and cookies installed on your device.
- Order Information: When you attempt to make a purchase or complete a transaction through the Site, we collect specific details including your name, billing address, shipping address, email address, and telephone number.
3. How We Use Your Personal Information
We utilize the collected information to execute standard commercial operations, including:
- Fulfilling transactions placed through the Site (including coordinating dispatch, arranging delivery, and providing order confirmations).
- Communicating formal updates directly regarding your transactions.
- Assessing orders for potential operational risk or fraudulent activity.
4. Third-Party Data Processing and Financial Transactions
To successfully process payments and maintain standard operational functions, we share necessary elements of your Personal Information with verified third-party processors.
- Payment Processing via Stripe: All financial transactions executed on our platform are processed directly by our third-party payment infrastructure provider, Stripe. To complete your purchase, standard payment details, billing information, and transaction amounts are securely transmitted directly to Stripe. Stripe manages this data under its own regulatory frameworks and privacy standards. We do not store or retain raw payment instrument credentials on our local corporate servers.
- Regulatory Disclosures: We may disclose personal details to align with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our legitimate legal rights.
5. Data Retention
In accordance with UK and European legal and tax requirements, when you place an order through the Site, we maintain your Order Information within our corporate records for a defined period:
- Transaction and Financial Records: Financial and order information is retained for a standard period of 6 years following the end of the financial year in which the transaction occurred, aligning with statutory United Kingdom tax regulations and corporate reporting duties.
- General Correspondence: Standard communication history and general inquiries not resulting in a transaction are maintained for up to 2 years to facilitate ongoing customer assistance.
- Data Erasure: Once these statutory retention obligations expire, or upon a legitimate and verified erasure request that does not conflict with legal holding requirements, your data is systematically deleted or anonymised.
6. Your Rights Under UK and EU Law
If you are a resident of the United Kingdom or the European Economic Area (EEA), you possess specific legal rights regarding your personal data:
- The Right of Access: The right to request copies of the personal information we hold about you.
- The Right to Rectification: The right to request the correction of any inaccurate or incomplete details.
- The Right to Erasure: The right to request the deletion of your personal data under specific statutory conditions.
- The Right to Restrict or Object to Processing: The right to limit how we process your information.
To exercise any of these statutory consumer rights, please contact our data administration department directly at wand@fluffflickwand.com.
7. Data Transmissions
Please note that your information is processed at our corporate headquarters in the United Kingdom. Any subsequent transmissions of data across borders for operational purposes are conducted via formal data transfer instruments that satisfy UK and European consumer framework requirements.
8. Contact Our Office
For further inquiries regarding our data handling protocols, or to log a formal communication concerning your personal information, please reach out via:
- Email: wand@fluffflickwand.com
- Postal Correspondence: THE POP UP PET SHOP LTD, Dunroamin Knaplock Lane, Coultings, Nr Fiddington, Somerset, TA5 1JW, United Kingdom
